Shipping policy
At My Style My Story, we are dedicated to providing an exceptional customer experience. Our shipping policy has been designed to make the delivery process as seamless and efficient as possible. Please read the information below to understand our shipping policy.
Processing Time:
Orders are typically processed within 3-5 business days, excluding weekends and holidays. During peak seasons or promotional events, please allow additional processing time.
Shipping Options and Delivery Times:
We offer two shipping options: Standard Shipping and Priority Shipping.
- Standard Shipping:
- Estimated delivery time: 7-10 business days (after processing)
- This shipping option is available for all domestic orders.
- Please note that delivery times may be subject to delays due to unforeseen circumstances, such as inclement weather or carrier-related issues.
- Priority Shipping:
- Estimated delivery time: 3-5 business days (after processing)
- This expedited shipping option is available for an additional fee.
- Priority Shipping is available for all domestic orders.
- While we strive to deliver Priority Shipping orders within the stated time frame, please note that delivery times may be subject to delays due to unforeseen circumstances, such as inclement weather or carrier-related issues.
Shipping Restrictions:
At this time, we only ship to addresses within the United States. We do not offer international shipping.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package and view its estimated delivery date.
Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact our customer service team at [customer support email] or [customer support phone number] within 7 days of the estimated delivery date. We will do our best to resolve the issue and, if necessary, send out a replacement or issue a refund.
Shipping Fees:
Shipping fees are calculated based on the size, weight, and destination of the package. These fees will be displayed at checkout for your convenience. Please note that we are not responsible for any customs fees or taxes that may be applicable to international shipments.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team at info@mystylemystory.com. We are here to assist you in any way we can.
Thank you for choosing My Style My Story!